Thanks for purchasing our products at oddel.co.uk operated by Oddel
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please contact customer service [email protected] within 14 working days of goods receipt to arrange a replacement or a refund. You must obtain a returns acknowledgement confirmed by e-mail from us prior to returning your item or items back to us, by a secure recorded postal service. We will only refund the purchase cost of the item. You are responsible for the cost and risk of loss or damage when returning the goods. We will not be responsible for, nor issue a refund, if notified after 14 working days. We will not process used items, hair has to be in the same condition as received, and we cannot accept any hair that has been un-bundled, brushed out, used due to hygiene reasons. Or hair that has been coloured or tinted this is done entirely at your own risk. Oddel will not accept any liability. In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If anything is unclear or you have more questions feel free to contact our customer support team.
International Returns Policy
We want you to be happy with your purchase, but we understand that sometimes an item needs to come back. Please review our policy for international orders below:
• ​Return Shipping Costs: Return shipping costs for international orders are the sole responsibility of the customer. Shipping charges paid on the original order are non-refundable.
• ​Customs Declarations & Fees: International shipments returning to our facility must clear customs. Please ensure your shipping carrier marks the commercial invoice and package as “RETURNED GOODS”. If any customs duties, clearance fees, or import taxes are charged to us upon receiving your package, these fees will be deducted from your final refund amount.
• ​Proof of Tracking: We strongly recommend using a tracked shipping service with insurance. We cannot process refunds for returned items that are lost or damaged in transit.