Welcome to Oddel!
These terms and conditions (the “Terms and Conditions”) govern the use of www.oddel.co.uk (the “Site”). This Site is owned and operated by Oddel. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Oddel and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
- Hair extensions.
- Human hair wigs.
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
- Mastercard
- Maestro
- JCB
- Visa
- Payments are accepted in pounds sterling (£).
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Standard delivery 3 business days;
- Special delivery next day guaranteed.
- International Tracked & Signed 5-7 business days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at [email protected] You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
Refunds do not apply to the following goods:
- custom made wigs and hair extension that have been specially altered and coloured;
- hair that has been un-bundled, brushed out or used due to hygiene reasons.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
You must obtain a returns acknowledgement confirmed by e-mail from us prior to returning your item or items back to us, by a secure recorded postal service. We will only refund the purchase cost of the item. You are responsible for the cost and risk of loss or damage when returning the goods.We will not process used items, hair has to be in the same condition as received, and we cannot accept any hair that has been un-bundled, brushed out or used due to hygiene reasons.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Oddel and our employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Oddel and employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Additional Terms
- Oddel do not recommend colouring of our hair extensions. We will not be held response for any damage caused by colouring, if you do choose to alter your hair extensions it is done entirely at the risk of the individual concerned;
- Any products that have the potential to alter the tone/colour of hair extensions (i.e purple/silver shampoo) are again used entirely at the customers own risk.;
- Oddel do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discoloration of the hair when encountering swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions to avoid both chlorine and seawater as this can damage hair and hair colour.
- Oddel will not be held responsible for any damages caused to the client’s hair during and/or after the hair extension application process. All stylists and consumers agree to use Oddel’s products at their own risk. Oddel will not be held liable for any costs associated with the installation or removal of the product, no exceptions.
- Oddel recommands that a qualified professional hairstyles applies and removes any professional hair extensions to prevent any damage to your own hair.
Important Reminder: Receive Your Hair Before Booking a Stylist!*
*Why?*
1. *Quality Check*: Verify the hair quality, colour, and length match your expectations.
2. *Accuracy*: Ensure you receive the correct order to avoid installation delays.
3. *Hygiene*: Inspect for any potential contaminants or damage.
4. *Customization*: Allow your stylist to work with the actual hair for optimal results.
*Terms and Conditions:*
1. By purchasing from us, you agree to receive and inspect your hair before booking a stylist.
2. We recommend washing and conditioning your hair before installation.
3. Failure to inspect may result in installation issues or dissatisfaction.
*Hair Care Tips:*
1. Wash with sulfate-free shampoo.
2. Condition thoroughly.
3. Avoid heat styling.
4. Use a wide-tooth comb.
5. Trim regularly.
*Consequences of Not Receiving Hair Before Booking:*
1. Delayed installation
2. Additional costs for corrections
3. Potential damage to your natural hair
4. Stylist cancellation fees
*Booking Your Stylist:*
Once you’ve received and inspected your hair, book your appointment with a professional stylist.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
08446 650176
[email protected]
Unit 11,
Bartlett Court, Sea King Road
Yeovil
Somerset
BA20 2NZ
